ALL SALES ARE FINAL! We do not issue refunds/exchanges on our lingerie products (please know your size before ordering). Sorry, no exceptions.
We will accept exchanges on selective limited edition merchandise only. Please check orders immediately upon receipt and report any issues within 7 business days, so we may expedite your exchange as promptly as possible.
*Merchandise that was purchased at an event where La Bella Elise products were sold will not be eligible for a refund/exchange.
All returned merchandise must be unworn, unwashed and in their original condition with all original tags still intact. Any item worn or missing the merchandise tags will not be accepted and will be returned to you at your expense.
*All returns must be approved prior to shipping. To obtain approval please email us at firstname.lastname@example.org to receive your RMA # (return merchandise authorization). Any return that does not have RMA # will be refused.
La Bella Elise is not responsible for your return shipping charges (customer’s expense). We recommend using an insured courier; this will allow you to track your package. La Bella Elise will not be responsible for any merchandise that’s lost in the mail. We will not process your claim until we confirm receipt of exchange.
We take excellent care in packaging your shipment but occasionally items are damaged in transfer or not visible to our shipping department. Should you receive an item that is damaged please contact us within 7 days of delivery, so we may arrange for an exchange.
Thank you for shopping with La Bella Elise!!